Your Home is Our Business!
Providing Specialist Residential Block Management Since 2003
What makes ARKO the best Managing Agent?
- We are voluntarily regulated as proud members of The Property Institute (formally known as ARMA). This regulation helps give you confidence that your property will be managed to the highest industry standards.
- We have expert specialist knowledge in residential block management because that is all we do. We do not manage sales or lettings.
- Our Director, George Okines, has 40 years experience in building refurbishment and construction. This is both as a tradesman and in major project management. This knowledge is invaluable when it comes to maintaining our properties, helping to elevate us above our competitors. We are able to prepare specifications, plan and contract/project manage major works to our buildings.
- We are a friendly family run business based in Hastings, East Sussex. As trusted Managing Agents focusing on local property, we get to know our clients and our buildings very well. We visit our managed buildings at least on a weekly basis. This really helps us tailor our services to suit the individual needs of each block.
- ARKO has worked very hard to build up and maintain an excellent reputation with our clients. We are also well respected by businesses and local councils that come into contact with us. We are known for being professional, easy to contact, easy to deal with, quick to respond, honest and reliable.
- All of our additional fees are charged on a flat rate basis and are transparent within our contract, so you know what you are going to pay in advance. We do not make charges based on percentage values of work undertaken.
- We have our own ARKO maintenance team providing super fast response times to reported maintenance problems. Most small issues will be fixed the same day and normally only within a few hours. Any problem that requires a secondary sub-contractor to visit is normally raised with them on the same day it was reported ARKO.
- Our emergency call out service is the best in the industry. When there is an emergency that needs immediate attendance at one of our managed blocks, you can speak directly to ARKO staff 24 hours a day 365 days of the year. Typically, we are on site within 15 minutes of an emergency call any time of the night or day!
- We have expert knowledge in fire safety legislation and treat this as a high priority. We keep fire alarm systems maintained and working well, so that you have very few false alarms. We keep our buildings safe through compliance with ever changing fire safety regulations. We keep all our residents informed regularly with reminders on fire safety procedures.
- We have expert experience in successful collection of service charges at all levels, including day to day management of arrears and legal cases for non-payment. This helps keep the service charge fund healthy and your building well maintained.
- By focusing on local property, our buying power with local suppliers and contractors helps us to maintain a good balance between services and costs, giving you better value for money.