HELPSHEETS

The Property Institute has produced this booklet for leaseholders and prospective purchasers. It explains the managing agent's role and demystifies the peculiarities of the leasehold system.   

A good practice advice note for professional Fire Safety personnel involved in the residential long leasehold sector, including managing agents, developers and landlords.

This guidance is for professional Fire Safety personnel involved in the residential long leasehold sector, including managing agents, developers and landlords. It represents the core of good practice for managing agents who manage fire safety in residential long leasehold properties and the clients/responsible persons whom they act for.

A guide to the Section 20 consultation process for major works.  By law, leaseholders must be consulted before a landlord carries out works above a certain value.  This guide explains the Section 20 consultation process for landlords, resident management companies and their managing agents in England and Wales.

How to control condensation problems in your flat.

Condensation can cause real problems if left uncontrolled. Apart from running water on the inside of windows and walls, it can also lead to mould forming, decaying window frames and damage to fixtures and fittings.  In this Advice Note, we’ll take a look at some of the things you can do to combat condensation in your flat.

How to prevent water leaks in your flat.  A quarter of all insurance claims made in blocks of flats are for damage caused by water leaks. The damage can cost millions of pounds, not to mention heartache to those involved. It can also lead to feuds between neighbours over who should pay for the damage. In this Advice Note, we will take a look at some of the things you can do to prevent water leaks in your flat.

Advice for dealing with noise problems in your block.  Noise problems cause many complaints in blocks of flats. DIY, building activity, late night music, laminated floors and barking dogs are the main culprits.  Surprisingly, your landlord or managing agent have very limited powers to take action and it’s unlikely that a court will evict a leaseholder for being noisy.  In this advice note we’ll take a look at some of the ways you can deal with noise problems in your block.

Practical advice on dealing with pest control.  Pests are categorized as plants or animals detrimental to humans or human concerns, with some species enjoying special legal protection or restrictions on the methods used for their control. An up-to-date understanding of the laws applying to pest control and an understanding of the correct methods to use to control each pest, is a fundamental part of being a Professional Pest Controller, and a key reason for using professional companies.

It’s quite common for a block of flats to be owned or managed by a company made up of the leaseholders. These are usually known as Residents’ Management Companies (RMCs) or Right to Manage Companies (RTMs) — for ease, we’ll use ‘RMCs’ to refer to both in this Advice Note.

Being a leaseholder and being a shareholder or member of an RMC is not the same, even though you could be both. RMC directors need to keep a clear distinction between the two roles when making decisions.

In this Advice Note, we’ll take a look at some of the differences between the two roles and how this can affect the way your block is run.

Practical advice for tackling antisocial behaviour in your block.  If you’re suffering from anti-social behaviour in your block, there’s a wide range of actions you can take.  Your landlord or managing agent will be limited in terms of what they can do to help so unless the circumstances are particularly serious, TPI recommends you take some initial action yourself.

In this Advice Note we’ll take a look at some practical ways for  leaseholders to tackle anti-social behaviour in their building.